FAQs

SHIPPING AND ORDERS

1. When will my order be shipped?

Processing Time

Most orders are processed and shipped within 48 hours of purchase on weekdays (excluding holidays). Orders placed on weekends or holidays will be processed the next business day. 

Domestic Shipping (United States)

Shipping within the United States generally takes 2–5 business days from the date of purchase, depending on the shipping option selected at checkout.

2. Do you ship internationally?

International shipping times vary based on destination and carrier. Please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

3. How can I track my order?

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

4. What should I do if my package is delayed?

Delays

While we strive to meet all estimated delivery times, Creative Passion is not responsible for delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

RETURNS AND EXCHANGE

1. What is the return policy?

Returns

  1. Timeframe: Returns must be initiated within 30-days of the purchase date.  Unfortunately, returns or exchanges will not be accepted after this period
  2. To complete your return, a receipt or proof of purchase is required
  3. Condition: To qualify for a return, items must be unopened, unused, and in the original packaging with all tags still attached.
  4. Exclusions: Custom-made products, personalized items, accessories, and clearance/sale items are considered final sale and are not eligible for returns.


Refunds

  • Approval Process: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Method: Approved refunds are processed to your original payment method within 5–10 business days.


Late or Missing Refunds

  1. Check your bank account or contact your credit card company first, as it may take several business days for the refund to be officially posted.
  2. Contact your bank to see if there is a pending transaction.
  3. If you’ve done this and still have not received your refund, please contact us at creativepassion0525@gamil.com


Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need an exchange for the same item, email us at creativepassion0525@gmail.com and send your item to: 2957 Festival Way Suite 123 Waldorf, MD 20601 

2.  How do I initiate a return or exchange?

Returns

  1. Timeframe: Returns must be initiated within 30-days of the purchase date.  Unfortunately, returns or exchanges will not be accepted after this period
  2. To complete your return, a receipt or proof of purchase is required
  3. Condition: To qualify for a return, items must be unopened, unused, and in the original packaging with all tags still attached.
  4. Exclusions: Custom-made products, personalized items, accessories, and clearance/sale items are considered final sale and are not eligible for returns.


Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need an exchange for the same item, email us at creativepassion0525@gmail.com and send your item to: 2957 Festival Way Suite 123 Waldorf, MD 20601 

3. Can I return sale items?

Exclusions

Custom-made products, personalized items, accessories, and clearance/sale items are considered final sale and are not eligible for returns.

SIZING & FIT CHART

1. How do I find my size? (Include a link to a detailed size chart). 

Unisex T-Shirt Size Chart (Inches)

Unisex Hoodie Size Chart (inches)

2. Do your clothes run true to size, small, or large?

All clothes run true to size. Unisex fit. Size down for a more fitted look. Size up for an oversized fit. 

3. Where can I find material information?

Material information for clothing is primarily found on the permanent care label, usually sewn into the inner side seam, back neck, or waistband 

PAYMENT

1. What payment methods do you accept?

We accept: Shop, Visa, Mastercard, Discover, American Express, Apple Pay, and PayPal